CRM Retention Specialist - Hybrid (Bali, Indonesia)

Join enablesGROUP, a dynamic leader in customer engagement and retention solutions, as our CRM Retention Specialist in the heart of Bali, Indonesia! This hybrid role offers the perfect blend of remote flexibility and collaborative office work in stunning location. As a CRM Retention Specialist, you'll be at the forefront of our mission to enhance customer loyalty and satisfaction, leveraging cutting-edge tools like Salesforce, HubSpot, and other industry-leading CRMs.

In this role, you'll work closely with our team of experts to develop and implement retention strategies that drive measurable results. You'll analyze customer data to identify at-risk accounts, create personalized retention plans, and monitor customer interactions to ensure seamless engagement. Our office in Bali provides an inspiring environment for collaboration, while remote work allows you to maintain a healthy work-life balance.

📋 Tanggung Jawab Pekerjaan

• Develop and implement CRM-based retention strategies to enhance customer loyalty and satisfaction.
• Analyze customer data using Salesforce and other CRM tools to identify at-risk accounts and trends.
• Create personalized retention plans and campaigns tailored to individual customer needs.
• Monitor and track customer interactions to ensure timely and effective engagement.
• Collaborate with cross-functional teams to align retention efforts with overall business goals.
• Provide regular reports and insights to stakeholders on retention program performance.
• Stay updated with industry trends and best practices in customer retention.
• Train and mentor team members on CRM tools and retention strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 3-5 years of experience in CRM, customer retention, or a similar role.
• Proven expertise in Salesforce, HubSpot, or other leading CRM platforms.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication and interpersonal skills to build and maintain customer relationships.
• Ability to work both independently and as part of a collaborative team.
• Proficiency in English, both written and spoken.
• Certification in customer retention or CRM (preferred but not required).

🛠️ Keahlian

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